Last updated: October 11, 2026

This Privacy Policy describes how SIA DINOLI, operating under the DINOLI brand ("DINOLI", "we", "us" or "our"), collects, uses, stores and discloses personal information when you visit https://www.dinolisport.com, make a purchase, contact us or otherwise interact with our services.

We are committed to protecting your personal information and processing it in accordance with applicable data protection legislation, including the European Union General Data Protection Regulation (GDPR).

Our online store is powered by Shopify.

1. Data Controller

The data controller responsible for processing personal information in connection with the DINOLI online store is:

Legal Business Name: SIA DINOLI

Registration Number: 40203785945

VAT No.: LV40203785945

Registered Address:
Kosmonautu iela 10
Preiļi, Preiļu novads, LV-5301
Latvia

Email: info@dinolisport.com

Phone: +371 26781704

Website: https://www.dinolisport.com

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact Information

• Full name.

• Email address.

• Phone number.

• Billing and shipping addresses.

Order and Transaction Information

• Products purchased.

• Order history and transaction details.

• Shipping and delivery information.

• Returns, refunds and customer service requests.

• Payment status and payment-related information.

Account Information

• Customer account details, where applicable.

• Account preferences and settings.

Communications

• Emails and messages sent to us.

• Customer support enquiries.

• Feedback and other information voluntarily provided.

Technical and Usage Information

• IP address.

• Browser and device information.

• Website interactions and browsing activity.

• Cookie identifiers and similar technical information.

Marketing Information

• Marketing preferences.

• Newsletter subscriptions.

• Advertising interactions, where applicable.

Payment information may be processed by Shopify and authorised payment service providers. We do not ordinarily receive or store complete payment card details ourselves.

3. How and Why We Use Personal Information

We process personal information for the following purposes and on the following legal bases:

Order Processing and Fulfilment

To process purchases, arrange payments, deliver products, handle returns and provide customer support.

Legal basis: Performance of a contract or steps requested before entering into a contract.

Legal and Regulatory Compliance

To maintain accounting records, comply with tax obligations, respond to lawful requests and fulfil other legal requirements.

Legal basis: Compliance with a legal obligation.

Customer Support and Communication

To respond to enquiries, resolve issues and communicate about purchases.

Legal basis: Performance of a contract or our legitimate interests, depending on the circumstances.

Security and Fraud Prevention

To protect our website, detect suspicious activity and prevent fraudulent transactions.

Legal basis: Our legitimate interests and, where applicable, compliance with legal obligations.

Website Improvement and Analytics

To understand website performance and improve the customer experience.

Legal basis: Our legitimate interests where permitted by law, or consent where required for cookies or related processing.

Marketing and Advertising

To send promotional communications and display relevant advertising where permitted.

Legal basis: Consent where required by law, or another applicable legal basis where legally permitted.

4. Marketing Communications

We may send promotional emails or other marketing communications where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our messages or by contacting:

info@dinolisport.com

Unsubscribing from marketing does not prevent us from sending essential transactional communications relating to your orders, payments or customer service requests.

5. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

• Operate essential website functions.

• Maintain shopping cart and checkout functionality.

• Remember customer preferences.

• Understand website traffic and performance.

• Support analytics and advertising, where permitted.

Essential cookies may be necessary for the operation of our online store.

Where required by applicable law, non-essential analytics, advertising and personalisation cookies will be used only after obtaining the necessary consent.

You may manage available cookie and privacy preferences through the controls provided on our website.

You may also manage certain cookies through your browser settings.

6. How We Share Personal Information

We may share personal information with trusted third parties where necessary for legitimate business operations, including:

Shopify

To operate our online store, manage orders and provide e-commerce functionality.

Payment Service Providers

To securely process payments, refunds and payment verification.

Shipping and Delivery Providers

To arrange the delivery of purchased products.

IT and Hosting Providers

To maintain website functionality, security and technical infrastructure.

Analytics and Marketing Providers

To analyse website performance and support advertising activities where permitted by applicable law.

Professional Advisers

Including accountants, legal advisers and other professional service providers where necessary.

Public Authorities

Where disclosure is required by applicable law.

We do not sell personal information to third parties for monetary consideration.

We may also disclose personal information where required to comply with applicable law, prevent fraud, protect legal rights or facilitate a lawful business transaction.

7. Shopify and Shopify Network Intelligence

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information when customers visit our website or make purchases.

Where Shopify Network Intelligence is enabled, Shopify may process information about interactions with our store, other merchants and Shopify services to provide enhanced functionality, analytics, personalisation and advertising services.

Depending on the applicable service and processing activity, Shopify may act as a data processor or an independent data controller.

Where required by applicable law, activities involving personalised advertising or other processing requiring consent will take place only after the necessary consent has been obtained.

You can find more information about Shopify's privacy practices here:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/

8. International Data Transfers

SIA DINOLI is established in Latvia, within the European Union.

However, some of our service providers, including Shopify and other technology providers, may process personal information outside the European Economic Area (EEA).

Where personal information is transferred to countries outside the EEA, we will ensure that appropriate safeguards are applied as required by applicable data protection law.

Such safeguards may include adequacy decisions issued by the European Commission, Standard Contractual Clauses or other legally recognised transfer mechanisms.

9. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable law.

Retention periods depend on the category of personal information and the purpose of processing.

For example:

• Order and accounting records may be retained for periods required by applicable accounting and tax legislation.

• Customer service communications may be retained as necessary to resolve enquiries or disputes.

• Marketing information may be retained until consent is withdrawn or the information is no longer needed for the relevant purpose.

• Technical information and cookies may be retained according to their purpose and applicable retention settings.

When personal information is no longer required, we will delete or anonymise it where appropriate, unless continued retention is legally required.

10. Your Privacy Rights

Under the GDPR and other applicable data protection legislation, you may have the following rights:

Right of Access

To request information about the personal data we process concerning you.

Right to Rectification

To request correction of inaccurate or incomplete personal information.

Right to Erasure

To request deletion of personal information where applicable legal conditions are met.

Right to Restriction

To request restriction of certain processing activities.

Right to Object

To object to processing based on legitimate interests and to object to direct marketing.

Right to Data Portability

To receive certain personal information in a structured, commonly used and machine-readable format where applicable.

Right to Withdraw Consent

To withdraw consent at any time where processing is based on consent.

Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Right to Lodge a Complaint

To lodge a complaint with a competent data protection supervisory authority.

To exercise your rights, contact:

info@dinolisport.com

We will respond to requests within the time limits required by applicable law, generally within one month, subject to legally permitted extensions.

11. Data Protection Supervisory Authority

The competent supervisory authority in Latvia is:

Data State Inspectorate (Datu valsts inspekcija)

Website: https://www.dvi.gov.lv

You may contact the Data State Inspectorate if you believe your personal information has been processed in violation of applicable data protection legislation.

You may also have the right to contact a supervisory authority in another EU Member State where applicable.

12. Children's Privacy

Our online store is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

13. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

We also rely on appropriate security measures implemented by our service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites may operate under their own privacy policies and data protection practices.

We encourage customers to review the privacy policies of third-party services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology or legal obligations.

The updated version will be published on this page together with the revised "Last updated" date.

Where required by law, we will provide additional notice or obtain consent for material changes affecting the processing of personal information.

16. Contact Information

For questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact:

SIA DINOLI

Registration number: 40203785945

VAT No.: LV40203785945

Kosmonautu iela 10

Preiļi, Preiļu novads, LV-5301

Latvia

Email: info@dinolisport.com

Phone: +371 26781704

Website: https://www.dinolisport.com