Terms of Service & Distance Selling Terms

Last updated: October 11, 2026

1. Overview and Seller Information

This website and online store, www.dinolisport.com, are operated by SIA DINOLI, a limited liability company registered in Latvia, trading under the DINOLI brand ("DINOLI", "we", "us" or "our").

These Terms of Service and Distance Selling Terms govern the use of our website and purchases made through our online store.

Seller details:

• Legal business name: SIA DINOLI

• Registration number: 40203785945

• VAT No.: LV40203785945

• Registered and business address: Kosmonautu iela 10, Preiļi, Preiļu novads, LV-5301, Latvia

• Email: info@dinolisport.com

• Phone: +371 26781704

• Website: https://www.dinolisport.com

Our online store is powered by Shopify.

By placing an order, you enter into a distance selling agreement with SIA DINOLI in accordance with these Terms and applicable consumer protection legislation.

Nothing in these Terms limits or excludes mandatory consumer rights.

2. Eligibility and Customer Information

Customers must be legally capable of entering into a purchase agreement.

When placing an order, you agree to provide accurate and complete contact, billing and delivery information.

You are responsible for ensuring that the information provided is correct.

3. Products and Product Information

DINOLI sells physical fitness accessories, including lifting straps and related sports products.

The main characteristics, specifications, available quantities and prices of products are displayed on their respective product pages.

We make reasonable efforts to ensure that product descriptions, photographs and specifications are accurate.

Minor variations in appearance or colour may occur due to lighting, photography or display settings.

Products must be used in accordance with their intended purpose and any applicable safety instructions.

4. Orders and Formation of the Distance Contract

Customers select products, add them to their shopping cart, provide the necessary delivery information and complete the checkout process.

Before submitting an order, customers can review the selected products, quantities, prices, shipping costs and total payable amount.

Submitting an order using the checkout button indicating an obligation to pay constitutes an offer to purchase the selected products.

After an order is submitted, we send an electronic acknowledgement of receipt.

The distance selling contract is concluded when we confirm acceptance of the order, normally through an order confirmation email. An acknowledgement of receipt alone does not constitute acceptance unless it expressly confirms the order.

We may decline or cancel an order for legitimate reasons, including suspected fraud, payment failure or stock unavailability, in accordance with applicable law.

If an order is cancelled after payment has been collected, the payment will be refunded.

5. Prices, Taxes and Payment

Product prices are displayed in the currency applicable to the customer's selected market, with the final amount shown before payment.

Prices include applicable taxes where required by law.

Shipping charges and any other applicable charges are displayed before the customer completes the purchase.

Payments are processed using the payment methods available at checkout through authorised payment service providers.

We do not intentionally charge customers additional fees that have not been disclosed before the purchase.

Prices may change without notice, but changes will not affect already accepted orders except as permitted by law.

Bank details:

Bank: AS SEB banka

IBAN: LV85UNLA0055006296973

SWIFT/BIC: UNLALV2X

6. Shipping and Delivery

Orders are prepared and dispatched from Latvia.

Our standard order processing time is generally 1–3 business days.

Available delivery destinations, shipping methods, estimated delivery times and applicable shipping charges are provided at checkout and in our Shipping Policy.

Unless otherwise agreed, goods will be delivered within the period required by applicable law.

If delivery is delayed beyond an agreed or legally required period, customers may exercise their rights under applicable consumer protection legislation.

The risk of loss or damage to goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods, subject to applicable legal exceptions.

For further information, please refer to our Shipping Policy.

7. Statutory Right of Withdrawal

Consumers purchasing goods online generally have the right to withdraw from a distance contract within 14 days without giving a reason, subject to applicable legal exceptions.

For a standard purchase of goods, the withdrawal period generally expires 14 days after the consumer or a designated third party receives the goods. Special rules apply to orders delivered in multiple shipments.

To exercise this right, customers must notify us of their decision to withdraw by sending a clear statement to:

Email: info@dinolisport.com

Postal address: SIA DINOLI, Kosmonautu iela 10, Preiļi, Preiļu novads, LV-5301, Latvia

Customers may use the model withdrawal form available through our Return & Refund Policy, but its use is not mandatory.

Customers must return the goods without undue delay and no later than 14 days after notifying us of their withdrawal.

Where permitted by law and disclosed before purchase, customers are responsible for the direct cost of returning goods.

We will reimburse payments received, including the cost of standard delivery where required by law, without undue delay and no later than 14 days after being informed of the withdrawal.

We may withhold reimbursement until we receive the returned goods or evidence that the goods have been sent back, whichever occurs first, where permitted by law.

Reimbursement will normally be made using the original payment method unless expressly agreed otherwise.

Customers may inspect goods to establish their nature, characteristics and functioning, as they would reasonably be able to do in a physical shop. They may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

8. Additional 30-Day Return Policy

In addition to the statutory right of withdrawal, DINOLI offers a voluntary 30-day return policy, subject to the conditions described in our Return & Refund Policy.

This additional return policy does not replace, reduce or restrict statutory consumer rights.

Customers should consult our Return & Refund Policy for the applicable return procedure, conditions and instructions.

9. Defective or Non-Conforming Products

Consumers have statutory rights if goods are defective, damaged or do not conform to the contract.

Customers who believe they have received non-conforming goods should contact us at info@dinolisport.com and provide their order number and a description of the issue.

We will handle complaints and provide legally required remedies, which may include repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

Nothing in our voluntary return policy restricts these rights.

10. Order Cancellation

Customers may request cancellation before an order has been fulfilled by contacting info@dinolisport.com.

We will attempt to accommodate cancellation requests where possible.

If an order has already been dispatched, customers may exercise applicable statutory withdrawal rights or use our voluntary return policy.

11. Intellectual Property

Unless otherwise stated, the DINOLI name, branding, logos, photographs, videos, product descriptions, graphics and other website content are owned by or licensed to SIA DINOLI or used with the permission of the relevant rights holders.

Website content is protected by applicable intellectual property laws.

Unauthorised commercial reproduction, distribution or exploitation of protected content is prohibited except where permitted by law.

12. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment processing, delivery and technical services.

Such services may be subject to their own terms and privacy policies.

We are not responsible for the independent operation of third-party websites that we do not control, without prejudice to our legal responsibilities as the seller.

13. Shopify Platform

Our online store is powered by Shopify, which provides the e-commerce technology used to operate the website.

Purchases made from DINOLI are transactions between the customer and SIA DINOLI.

Shopify is not the seller of DINOLI products.

14. Privacy and Personal Data

We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.

Information about the collection, use, storage and sharing of personal data is available in our Privacy Policy.

For privacy-related enquiries, contact info@dinolisport.com.

15. Prohibited Uses

Customers and website visitors must not use our website:

• For unlawful or fraudulent purposes.

• To violate intellectual property rights or other legal rights.

• To distribute malicious software.

• To interfere with website security or functionality.

• To engage in unauthorised activities that disrupt our services.

We may take reasonable and lawful measures to protect our website, customers and business operations.

16. Errors and Availability

We make reasonable efforts to ensure that product descriptions, pricing and availability information are accurate.

If an error is discovered, we may correct it.

Any error affecting an existing order will be handled in accordance with applicable law and consumer rights.

17. Liability

We are responsible for fulfilling our contractual and statutory obligations.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.

We do not guarantee uninterrupted availability of the website, but this does not affect customers' statutory rights concerning purchased products.

18. Customer Complaints and Dispute Resolution

Customers can submit complaints or enquiries by contacting:

Email: info@dinolisport.com

Phone: +371 26781704

We aim to resolve customer complaints fairly and in accordance with applicable law.

Consumers may also contact the competent consumer protection authority, including the Consumer Rights Protection Centre (PTAC) in Latvia, or use applicable alternative dispute resolution procedures.

19. Changes to These Terms

We may update these Terms for legal, regulatory, operational or business reasons.

The current version will be published on our website with its latest update date.

Changes will not retroactively reduce rights arising from already concluded purchase contracts where prohibited by law.

20. Governing Law

These Terms are governed by the laws of the Republic of Latvia.

Where a consumer resides in another country, nothing in these Terms deprives that consumer of mandatory consumer protections applicable under relevant law, including applicable European Union consumer protection rules.

21. Contact Information

For questions regarding these Terms, orders or purchases, please contact:

SIA DINOLI

Registration number: 40203785945

VAT No.: LV40203785945

Kosmonautu iela 10

Preiļi, Preiļu novads, LV-5301

Latvia

Email: info@dinolisport.com

Phone: +371 26781704

Website: https://www.dinolisport.com